服务条款
生效日期：2026-10-28
本服务条款适用于 V6VPS 官方网站（v6vps.com，以下简称“本网站”）及其提供的全部产品和服务。本网站及 V6VPS 品牌由 KKCLOUD L.L.C（一家依据美国怀俄明州法律成立的有限责任公司，以下简称“本公司”或“我们”）运营。
在注册账户、下单或使用我们的服务之前，请仔细阅读本条款。您注册账户、勾选同意或开始使用服务，即表示您已阅读、理解并同意受本条款以及《退款政策》《隐私政策》的约束。如不同意，请不要使用本服务。
1. 服务内容
我们以 V6VPS 品牌向客户提供云服务器（KVM 虚拟专用服务器，VPS）服务。服务为 IPv6-only：每台云服务器只配有独立公网 IPv6 地址，不提供独立或入站 IPv4 地址；访问 IPv4 网络经由我们提供的 NAT64/DNS64 共享出口（只能出站，不能用 IPv4 对外提供服务）。各产品的配置、网络、数据中心、价格和交付方式以下单页面的说明为准。
2. 账户
• 您应年满 18 周岁，或为依法成立的公司/组织，并有权代表其接受本条款。
• 您应提供真实、准确、完整的注册信息，并在信息变更时及时更新。我们可能要求您完成身份核验。
• 您应妥善保管账户密码、API 密钥和 SSH 密钥，并对账户下发生的全部操作负责。如发现未经授权的使用，请立即通知我们。
3. 出口管制与制裁
• 您声明并保证：您不在美国财政部海外资产控制办公室（OFAC）特别指定国民清单（SDN）或其他美国政府限制方名单上，也不由上述人员拥有或控制；您不位于、不在其组织成立于、也不常住于受美国全面制裁的国家或地区（目前包括古巴、伊朗、朝鲜、叙利亚以及乌克兰的克里米亚、所谓“顿涅茨克人民共和国”和“卢甘斯克人民共和国”地区）。此外，鉴于美国对俄罗斯和白俄罗斯的出口管制，我们不向位于俄罗斯、白俄罗斯的用户提供服务。我们会根据注册地址和访问来源进行筛查，并可能拒绝或终止相关账户。
• 您不得以违反美国《出口管理条例》（EAR）、OFAC 制裁法规或其他适用出口管制法律的方式使用、出口或再出口本服务。违反本条的，我们可以立即终止服务且不予退款。
• 您也不得让上述名单上的人员，或位于上述国家和地区的人员，通过您的账户、您转售的服务或您搭建的应用使用本服务。
4. 订购、付款与续费
• 价格、币种和计费周期以下单页面显示为准。价格不含您所在地可能适用的销售税、增值税或其他税费，如适用将在结算时列明。
• 我们通过第三方支付服务商（例如 Stripe）处理在线付款。您的银行卡信息由支付服务商直接处理，我们不存储完整的银行卡号码。
• 服务按您选择的计费周期预付。我们不会自动扣款：到期前系统会生成续费账单并发送邮件提醒，由您自行付款续费。已付款的周期按《退款政策》处理。
• 云服务器到期后未续费的，逾期 5 天自动暂停，逾期 7 天自动终止；终止后服务器数据被删除、IP 地址被回收，且无法恢复。请在到期前续费并自行做好数据备份。我们不收取逾期滞纳金。
• 我们可以调整价格，但调整不影响您已付款的当前周期；续费价格上涨的，我们会在生效前通过邮件或站内通知告知您。
5. 退款
退款按照《退款政策》执行。
6. 交付与使用
• 云服务器通常在付款后自动开通，开通信息会显示在用户中心并通过邮件发送给您。如遇库存不足或系统故障导致无法开通，我们会联系您并按《退款政策》处理。
• 您对服务器上的系统、软件、数据和内容拥有完全的管理权限，同时对其安全和合法性承担全部责任。
• 我们分配给您的 IP 地址归我们或上游提供商所有，服务终止后将被收回。
7. 服务使用规则
本条适用于您（以及您所代表的公司）使用我们任何服务时发布、存储或传输的信息和产生的网络行为。
7.1 合法使用
您应遵守美国联邦及州法律、服务所在地法律以及您所在地的法律，不得以任何非法手段访问或使用本服务。
7.2 禁止的内容
您不得利用本服务发布、存储、传输或链接以下内容：
• 儿童性虐待内容（CSAM）——一经发现立即终止服务，并依照 18 U.S.C. § 2258A 向美国国家失踪与受虐儿童中心（NCMEC）报告；
• 恐怖主义、煽动暴力或宣扬仇恨的内容；
• 侵犯他人版权、商标、商业秘密、肖像或隐私的内容（版权投诉按本条款第 8 条的 DMCA 程序处理）；
• 网络钓鱼、诈骗页面，仿冒银行、支付平台或其他机构的页面；
• 恶意软件、病毒、木马、勒索软件、僵尸网络控制端；
• 非法赌博、传销、未经许可的金融或证券服务，违禁品或仿冒品的销售；
• 未经当事人同意发布的私密或色情影像（包括伪造、合成的“深度伪造”影像）；
• 其他违反适用法律的内容。
7.3 网络安全
您不得利用本服务从事、协助或放任您的用户从事以下行为：
• 未经授权进入他人计算机系统或网络，或使用其资源；
• 未经授权删除、修改或增加他人系统的功能或数据；
• 未经授权监听、截取他人的数据或流量；
• 发起或参与 DDoS 攻击、流量放大攻击，或其他使目标无法正常提供服务的行为；
• 未经授权的端口扫描、漏洞扫描、暴力破解密码；
• 伪造来源，例如伪造 IP 包头、邮件头、ARP/MAC 地址，或使用未分配给您的 IP 地址；
• 以任何方式规避我们设置的限制（包括带宽、流量、端口和资源配额）；
• 擅自更改我们分配的网络配置（IP、网关、VLAN、MAC），或干扰机房网络及其他客户；
• 提供开放代理、开放 DNS 递归或开放邮件中继，致使其被用于攻击或发送垃圾信息；
• 运行 Tor 出口节点，或其他把不特定第三方的流量以您服务器 IP 发出的公开中继；
• 未经我们事先书面同意，对我们的平台、网络或其他客户进行渗透测试、漏洞扫描或压力测试；
• 提供或销售 DDoS 攻击、“压力测试”（booter/stresser）服务，或利用本服务对外提供 DDoS 防护、流量清洗服务；
• 其他危害计算机系统和网络安全的行为。
• 您应采取合理措施保护您的服务器（例如及时更新系统、使用强密码或密钥登录、关闭不需要的服务）。服务器被入侵后对外攻击、扫描、发送垃圾信息或成为开放反射源的，无论是否出于您的本意，均按违反本条处理：我们可以暂停服务或断网，您可以在暂停期间通过 VNC 控制台清除问题或重装系统，处理完毕后提交工单申请恢复。
7.4 垃圾信息与 IP 信誉
• 不得发送未经请求的群发邮件或消息（包括违反美国《CAN-SPAM 法案》的邮件），不得伪造或隐藏发件人身份。
• 您发送的群发邮件必须事先取得收件人同意，并保留同意记录；我们要求时，您应在 72 小时内提供。
• 我们默认封禁 25 端口（SMTP）出站；如有正当发信需求，请提交工单说明用途，经审核后可开通。
• 因您的行为导致 IP 地址被列入黑名单（例如 Spamhaus），您应立即停止相关行为；由此产生的 IP 解封、更换等费用由您承担。
7.5 资源使用
• 云服务器为共享资源，不得长期满负荷占用 CPU、磁盘 IO 或带宽而影响同一宿主机上的其他客户。
• 云服务器禁止加密货币挖矿。
• 云服务器不支持嵌套虚拟化。您可以在云服务器上运行容器，也可以把服务器的资源（包括容器、端口转发等方式）提供给您自己的用户使用，但须遵守下文「转售与向第三方提供服务」的规定。
• 您可以搭建代理、VPN 或中转服务，包括向您的用户提供，但必须设置访问认证，不得提供任何人都可以使用的开放代理。由此产生的全部流量和投诉由您负责；如造成我们的 IP 地址被列入黑名单、被第三方大范围封禁或频繁收到投诉，我们可以要求您限期整改，必要时限制或暂停该用途。
• 每台云服务器分配的 /64 IPv6 地址段是 IPv6 网络的标准子网大小（自动地址配置等功能需要），供您在自己的服务中使用，例如为不同网站、应用或容器分配地址。不得利用大量地址轮换或分散来源来规避第三方网站或服务的访问频率限制、封禁或风控，批量注册账号、刷量、刷票或发送垃圾信息。
• 不得通过隧道、反向代理、更换端口等任何方式变相实现上述被禁止的用途。
7.6 转售与向第三方提供服务
• 您可以转售本站产品或用本服务向第三方提供服务，包括整台转售、分给多个用户使用、提供网站托管、代理或 VPN 等应用服务。
• 您对下游用户的行为承担全部责任，并应确保下游用户遵守本条规定；下游用户的违规视为您的违规。
• 您应设有投诉处理渠道，并保留必要的访问日志，以便处理投诉和配合调查。
7.7 DDoS 攻击与黑洞
当您的 IP 地址遭受超出防护能力的攻击时，为保护机房网络及其他客户，我们可以将该 IP 临时黑洞（暂时无法访问），攻击停止后自动恢复。黑洞期间的服务中断不属于我们的违约，不予补偿。
7.8 投诉处理
• 我们收到滥用、侵权、攻击等投诉后，会通过工单或邮件通知您。您应在 24 小时内回复并处理。
• 逾期未回复，或情节严重、紧急（例如正在对外攻击、CSAM、网络钓鱼）的，我们可以不经通知立即暂停服务或断网。
7.9 合规检查
• 为执行本条规定，我们可以检查您的服务器对公网开放的端口及其应答，并收集网络连接元数据（地址、端口、连接次数和时间）。我们不会登录您的服务器，也不读取服务器内的数据或通信内容。
• 我们的检查记录（包括检查时间、端口应答和连接统计）是认定违规的依据。
• 发现违反「资源使用」或「转售」规定的，我们可以不经事先通知直接暂停相关服务，并在暂停原因中说明违规事项；再次违规的，可以终止服务或封停账户。因违规被暂停或终止的服务不予退款。
• 如您认为判断有误，可以通过工单提交说明和证据申诉，我们会复核；复核属实的，我们会恢复服务并顺延暂停期间的服务时间。
7.10 处理措施
违反本条规定的，我们可以视情节采取警告、限期整改、限速或封禁端口、暂停服务、终止服务、封停账户等措施。因违规被暂停或终止的服务不予退款（见《退款政策》）。我们保留追究法律责任的权利。
• 因严重或反复违规被终止服务或封停账户的，不得以其他账户、身份或代理人重新注册使用本服务；一经发现，我们可以直接终止相关账户且不予退款。
7.11 配合执法
我们可以向执法机关、监管部门或其他有权机构报告涉嫌违法的活动，并依法提供必要的客户信息。因您的违规行为使我们承担的调查、处置费用及损失（包括 IP 解封费用和合理的律师费），由您承担。
7.12 举报
如需举报滥用、攻击、网络钓鱼或侵权，请发送邮件至 [email protected]，并附上相关 IP 地址、时间和日志。
8. 版权侵权通知（DMCA）
我们尊重知识产权并遵守美国《数字千年版权法》（DMCA，17 U.S.C. § 512）。如您认为本网站或我们客户服务器上的内容侵犯了您的版权，请将书面通知发送至我们的版权代理邮箱 [email protected]，内容应包括：(1) 您的签名（电子签名亦可）；(2) 被侵权作品的说明；(3) 侵权内容的具体位置（URL 或 IP 地址）；(4) 您的联系方式；(5) 您善意相信该使用未经授权的声明；(6) 在伪证处罚下声明通知内容准确且您有权代表权利人行事。
内容被移除的客户可以按 DMCA 规定提交反通知。对于多次侵权的客户，我们将在适当情况下终止其账户。
9. 数据与备份
• 我们不保证您存放在服务器上的数据的安全、完整或可用，也不为您备份数据。您应自行定期备份全部重要数据，并保存在本服务以外的地方。
• 硬件故障、软件错误、服务器被入侵、您或我们的误操作、重装系统、服务暂停或到期终止等原因都可能导致数据丢失或损坏，且可能无法恢复。服务终止后数据会被删除，无法找回。
• 在法律允许的最大范围内，我们对任何数据丢失、损坏或泄露及其造成的损失不承担责任，也不提供补偿。
10. 服务可用性与维护
我们会尽合理努力保持服务稳定运行，但不保证服务不中断或无错误。我们可能进行计划内维护，并尽量提前通过邮件、工单或网站公告通知。因不可抗力、上游网络或电力故障、第三方攻击等我们无法合理控制的原因造成的中断，我们不承担责任。
11. 暂停与终止
• 您可以随时通过用户中心申请停用服务。服务停用后，数据将被删除。
• 如您违反本条款、未按时付款、或存在欺诈、恶意拒付等行为，我们可以暂停或终止您的服务及账户。
• 我们如决定停止提供某项服务，将提前通知您，并就未使用的预付费用按比例退还至您的账户余额或原支付方式。
12. 知识产权
本网站的内容、商标、标识和软件归我们或相关权利人所有。未经许可，您不得复制、修改或用于商业目的。您上传到服务器的内容归您所有，您授予我们为提供服务所必需的有限使用权。
13. 免责声明
在法律允许的最大范围内，本服务按“现状”和“现有”基础提供，我们不作任何明示、默示或法定的保证，包括但不限于适销性、特定用途适用性、所有权和不侵权的默示保证。
14. 责任限制
在法律允许的最大范围内，对于任何间接、附带、特殊、惩罚性或后果性损失（包括利润损失、数据丢失、业务中断），无论基于何种法律理论，我们均不承担责任。我们就任何索赔承担的累计赔偿责任，以您在索赔事由发生前三（3）个月内就相关服务实际支付给我们的费用为上限。部分州不允许排除或限制某些损害赔偿，在此情况下上述限制在该州法律允许的最大范围内适用。
15. 赔偿
因您或您的用户使用本服务、违反本条款或侵犯第三方权利而引起的任何第三方索赔、损失和费用（包括合理的律师费），您应为我们及我们的成员、管理人员和员工进行抗辩、赔偿并使其免受损害。
16. 隐私
我们按照《隐私政策》收集和处理您的个人信息。
17. 条款变更
我们可能不时更新本条款，并在本网站公布更新后的版本及生效日期；重大变更会通过邮件或站内通知告知您。变更生效后您继续使用服务，即表示您接受更新后的条款。
18. 适用法律与争议解决
本条款受美国怀俄明州法律及适用的美国联邦法律管辖并据其解释，不适用其法律冲突规则；《联合国国际货物销售合同公约》不适用。
因本条款或本服务引起或与之相关的争议，双方应先通过邮件友好协商至少 30 天；协商不成的，提交位于美国怀俄明州的州法院或联邦法院专属管辖，双方同意接受其属人管辖。
在法律允许的范围内，双方放弃陪审团审判的权利，并同意仅以个人名义提出索赔，不以集体诉讼、合并诉讼或代表诉讼的方式提出。
19. 其他
• 本条款连同《退款政策》《隐私政策》构成双方就本服务达成的完整协议。
• 本条款任何条款被认定无效或不可执行的，不影响其他条款的效力。
• 我们未行使或延迟行使任何权利，不构成对该权利的放弃。
• 未经我们书面同意，您不得转让本条款项下的权利义务；我们可在合并、收购或资产转让时转让本条款。
• 我们向您账户注册邮箱发送的通知，发送即视为送达。
20. 联系我们
公司名称：KKCLOUD L.L.C（美国怀俄明州），运营 V6VPS 品牌
地址：1607 Capitol Avenue, Cheyenne, WY 82001, USA
电话：+1 213 655 2255
您也可以登录用户中心提交工单。
如中文版本与英文版本存在差异，以英文版本为准。
Terms of Service
Effective date: 2026-10-28
This Terms of Service applies to the V6VPS website (v6vps.com, the "Website") and all products and services provided through it. The Website and the V6VPS brand are operated by KKCLOUD L.L.C, a Wyoming limited liability company ("we", "us" or "our").
Please read these Terms carefully before registering, ordering or using our services. By registering an account, checking the box to agree, or using the Services, you confirm that you have read, understood and agree to be bound by these Terms, our Refund Policy and our Privacy Policy. If you do not agree, do not use the Services.
1. Services
Under the V6VPS brand we provide cloud servers (KVM virtual private servers, "VPS"). The Services are IPv6-only: each cloud server has its own public IPv6 addresses and no dedicated or inbound IPv4 address; access to IPv4 destinations is provided through our shared NAT64/DNS64 gateway (outbound only, it cannot be used to serve inbound IPv4 traffic). The configuration, network, data center location, price and delivery of each product are as described on its order page.
2. Accounts
• You must be at least 18 years old, or a legally formed company or organization, and have authority to accept these Terms on its behalf.
• You must provide true, accurate and complete registration information and keep it up to date. We may require identity verification.
• You are responsible for safeguarding your password, API keys and SSH keys, and for all activity under your account. Notify us immediately of any unauthorized use.
3. Export Controls and Sanctions
• You represent and warrant that you are not listed on the U.S. Treasury Department's Office of Foreign Assets Control (OFAC) Specially Designated Nationals (SDN) List or any other U.S. government restricted party list, nor owned or controlled by such a person, and that you are not located in, organized under the laws of, or ordinarily resident in a country or region subject to comprehensive U.S. sanctions (currently Cuba, Iran, North Korea, Syria, and the Crimea, so-called Donetsk People's Republic and Luhansk People's Republic regions of Ukraine). In addition, in light of U.S. export controls on Russia and Belarus, we do not provide the Services to users located in Russia or Belarus. We screen registration addresses and access locations and may refuse or terminate affected accounts.
• You may not use, export or re-export the Services in violation of the U.S. Export Administration Regulations (EAR), OFAC sanctions regulations or other applicable export control laws. We may terminate the Services immediately and without refund for any breach of this section.
• You also may not allow any person on those lists, or located in those countries or regions, to use the Services through your account, through services you resell, or through applications you build on them.
4. Orders, Payment and Renewal
• Prices, currency and billing cycles are as shown on the order page. Prices do not include any sales tax, VAT or other taxes that may apply in your jurisdiction; applicable taxes will be shown at checkout.
• Online payments are processed by third-party payment providers (such as Stripe). Your card details are handled directly by the payment provider; we do not store full card numbers.
• Services are prepaid for the billing cycle you select. We never charge you automatically: before a service is due we issue a renewal invoice and email you a reminder, and you renew by paying it yourself. Billing cycles already paid are handled under our Refund Policy.
• If a cloud server is not renewed, it is automatically suspended 5 days after the due date and terminated 7 days after the due date. On termination its data is deleted and its IP addresses are reclaimed, and they cannot be recovered. Please renew before the due date and keep your own backups. We do not charge late fees.
• We may change prices. Changes do not affect a billing cycle you have already paid for; we will notify you by email or in-site notice before any renewal price increase takes effect.
5. Refunds
Refunds are handled under our Refund Policy.
6. Delivery and Use
• Cloud servers are normally provisioned automatically after payment, and the access details are shown in the client area and sent to you by email. If a service cannot be provisioned because of insufficient capacity or a system failure, we will contact you and handle it under our Refund Policy.
• You have full administrative control over the operating system, software, data and content on your servers, and you are solely responsible for their security and lawfulness.
• IP addresses assigned to you remain the property of us or our upstream providers and will be reclaimed when the service ends.
7. Acceptable Use
This section covers the information you (and any company you represent) publish, store or transmit and the network activity you generate when using any of our Services.
7.1 Lawful Use
You must comply with U.S. federal and state law, the laws of the places where the Services are located (Hong Kong and the United States) and the laws of your own location, and you may not access or use the Services by any unlawful means.
7.2 Prohibited Content
You may not use the Services to publish, store, transmit or link to:
• child sexual abuse material (CSAM) — the Services will be terminated immediately and we will report to the National Center for Missing & Exploited Children (NCMEC) under 18 U.S.C. § 2258A;
• terrorist content, incitement to violence or hate content;
• content that infringes copyright, trademarks, trade secrets, publicity or privacy rights (copyright complaints follow the DMCA procedure in Section 8);
• phishing or scam pages, or pages impersonating banks, payment platforms or other organizations;
• malware, viruses, trojans, ransomware or botnet command-and-control;
• illegal gambling, pyramid schemes, unlicensed financial or securities services, or the sale of prohibited or counterfeit goods;
• intimate or sexually explicit images of a person published without their consent, including fabricated or synthetic (“deepfake”) images;
• any other content that violates applicable law.
7.3 Network Security
You may not use the Services to engage in, assist or allow your users to engage in:
• unauthorized access to, or use of, another party's computer systems or networks;
• unauthorized deletion, modification or addition of functions or data on another party's systems;
• unauthorized monitoring or interception of another party's data or traffic;
• launching or taking part in DDoS or amplification attacks, or anything else that prevents a target from operating normally;
• unauthorized port scanning, vulnerability scanning or password brute-forcing;
• forging origin, such as spoofed IP headers, email headers or ARP/MAC addresses, or using IP addresses not assigned to you;
• circumventing any limit we set, including bandwidth, traffic, port and resource limits;
• changing the network configuration we assign (IP, gateway, VLAN, MAC) without permission, or interfering with the data center network or other customers;
• running open proxies, open DNS resolvers or open mail relays that are used for attacks or spam;
• running Tor exit nodes or any other public relay that sends traffic from unspecified third parties out from your server's IP addresses;
• penetration testing, vulnerability scanning or stress testing of our platform, network or other customers without our prior written consent;
• providing or selling DDoS attack or “stress testing” (booter/stresser) services, or using the Services to provide DDoS protection or traffic scrubbing services to others;
• any other activity that endangers computer systems or network security.
• You must take reasonable steps to secure your server (for example keeping software up to date, using strong passwords or key-based login and disabling services you do not need). If a compromised server is used for attacks, scanning, spam or as an open reflector, it is treated as a violation of this section whether or not you intended it: we may suspend the service or cut its network access, and you can clean or reinstall the server through the VNC console while it is suspended and then open a ticket to have it restored.
7.4 Spam and IP Reputation
• You may not send unsolicited bulk email or messages (including email that violates the U.S. CAN-SPAM Act) or forge or hide the sender's identity.
• Bulk email you send must be based on the recipients' prior consent, and you must keep records of that consent and provide them within 72 hours of our request.
• Outbound port 25 (SMTP) is blocked by default. If you have a legitimate need to send email, open a ticket describing your use; it can be enabled after review.
• If your activity causes an IP address to be blacklisted (for example by Spamhaus), you must stop that activity immediately and bear any cost of delisting or replacing the IP.
7.5 Resource Usage
• Cloud servers share resources. You may not saturate CPU, disk I/O or bandwidth for extended periods in a way that affects other customers on the same host.
• Cryptocurrency mining is prohibited on cloud servers.
• Nested virtualization is not supported on cloud servers. You may run containers on your cloud server and may provide its resources (including through containers or port forwarding) to your own users, subject to “Resale and Services to Third Parties” below.
• You may run proxy, VPN or relay services, including for your own users, but they must require authentication: open proxies that anyone can use are not allowed. You are responsible for all traffic and complaints they generate; if they cause our IP addresses to be blacklisted, widely blocked by third parties or the subject of frequent complaints, we may require you to fix this within a deadline and, if necessary, restrict or suspend that use.
• The /64 IPv6 block assigned to each cloud server is the standard IPv6 subnet size (required for stateless address autoconfiguration and similar features) and is provided for use within your own services, for example to give separate addresses to different websites, applications or containers. You may not rotate or spread traffic across large numbers of addresses to evade rate limits, bans or anti-abuse controls of third-party websites or services, to register accounts in bulk, to generate fake traffic, clicks or votes, or to send spam.
• You may not achieve any of the prohibited uses above indirectly, including through tunnels, reverse proxies or changing ports.
7.6 Resale and Services to Third Parties
• You may resell our products or use the Services to provide services to third parties, including reselling whole servers, sharing a server among multiple users, and providing website hosting, proxy, VPN and other application services.
• You are fully responsible for your downstream users and must ensure they comply with this section; a violation by a downstream user is treated as your violation.
• You must have a way to receive complaints and keep the access logs needed to handle complaints and cooperate with investigations.
7.7 DDoS Attacks and Blackholing
When an IP address assigned to you receives an attack beyond our mitigation capacity, we may temporarily blackhole that IP (make it unreachable) to protect the data center network and other customers; it is restored automatically after the attack stops. Interruption during blackholing is not a breach by us and is not compensated.
7.8 Complaint Handling
• When we receive an abuse, infringement or attack complaint, we will notify you by ticket or email. You must reply and resolve it within 24 hours.
• If you do not reply in time, or the case is serious or urgent (for example an ongoing outbound attack, CSAM or phishing), we may suspend the service or cut network access immediately without notice.
7.9 Compliance Checks
• To enforce this section, we may check the ports your server exposes to the public internet and how they respond, and collect network connection metadata (addresses, ports, connection counts and times). We do not log in to your server and do not read any data or communication content on it.
• Our check records (including check times, port responses and connection statistics) form the basis for determining a violation.
• If we find a violation of “Resource Usage” or “Resale”, we may suspend the affected Services without prior notice and state the violation in the suspension reason; repeat violations may lead to termination of the Services or suspension of your account. Services suspended or terminated for violations are not refunded.
• If you believe our finding is wrong, you may appeal by submitting an explanation and evidence through a support ticket and we will review it; if the appeal is upheld, we will restore the Services and extend them by the time they were suspended.
7.10 Enforcement
Depending on the severity, we may warn you, require a fix by a deadline, limit bandwidth or block ports, suspend or terminate the Services, or suspend your account. Services suspended or terminated for violations are not refunded (see our Refund Policy). We reserve the right to pursue legal remedies.
• If your Services or account are terminated for serious or repeated violations, you may not sign up again under another account, identity or agent; if we find such an account we may terminate it without refund.
7.11 Cooperation with Authorities
We may report suspected unlawful activity to law enforcement, regulators or other competent authorities and disclose necessary customer information as required by law. You bear the investigation and handling costs and losses we incur because of your violation, including IP delisting costs and reasonable attorneys' fees.
7.12 Reporting Abuse
To report abuse, attacks, phishing or infringement, email [email protected] with the IP addresses, timestamps and logs involved.
8. Copyright Infringement Notices (DMCA)
We respect intellectual property rights and comply with the U.S. Digital Millennium Copyright Act (DMCA, 17 U.S.C. § 512). If you believe content on the Website or on a customer's server infringes your copyright, send a written notice to our copyright agent at [email protected] that includes: (1) your physical or electronic signature; (2) identification of the copyrighted work; (3) the specific location of the infringing material (URL or IP address); (4) your contact information; (5) a statement that you have a good-faith belief that the use is not authorized; and (6) a statement, under penalty of perjury, that the notice is accurate and that you are authorized to act on behalf of the owner.
Customers whose content is removed may submit a counter-notification as provided by the DMCA. We will terminate, in appropriate circumstances, the accounts of repeat infringers.
9. Data and Backups
• We do not guarantee the security, integrity or availability of the data you store on your servers, and we do not back up your data. You are responsible for regularly backing up all important data and keeping the backups outside the Services.
• Data may be lost or corrupted, possibly permanently, due to hardware failure, software errors, compromise of your server, mistakes by you or us, reinstallation, or suspension, expiry or termination of the service. Data is deleted when a service is terminated and cannot be recovered.
• To the maximum extent permitted by law, we are not liable for, and do not compensate, any loss, corruption or disclosure of data or any resulting damages.
10. Availability and Maintenance
We use reasonable efforts to keep the Services running reliably but do not guarantee that they will be uninterrupted or error-free. We may perform scheduled maintenance and will try to give advance notice by email, ticket or website announcement. We are not liable for interruptions caused by force majeure, upstream network or power failures, third-party attacks or other causes beyond our reasonable control.
11. Suspension and Termination
• You may cancel a service at any time from the client area. Data is deleted after cancellation.
• We may suspend or terminate your services and account if you breach these Terms, fail to pay on time, or engage in fraud or abusive chargebacks.
• If we decide to discontinue a service, we will notify you in advance and refund the unused prepaid portion pro rata to your account balance or original payment method.
12. Intellectual Property
The content, trademarks, logos and software of the Website belong to us or their respective owners and may not be copied, modified or used commercially without permission. Content you upload to your servers remains yours; you grant us a limited license to use it only as necessary to provide the Services.
13. Disclaimer of Warranties
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE", AND WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.
14. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES (INCLUDING LOSS OF PROFITS, LOSS OF DATA OR BUSINESS INTERRUPTION), UNDER ANY LEGAL THEORY. OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM IS LIMITED TO THE FEES YOU ACTUALLY PAID US FOR THE RELEVANT SERVICE IN THE THREE (3) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES; IN THOSE STATES THESE LIMITATIONS APPLY TO THE FULLEST EXTENT PERMITTED BY LAW.
15. Indemnification
You will defend, indemnify and hold harmless us and our members, managers and employees from any third-party claims, losses and expenses (including reasonable attorneys' fees) arising from your or your users' use of the Services, your breach of these Terms, or your infringement of any third-party rights.
16. Privacy
We collect and process your personal information as described in our Privacy Policy.
17. Changes to These Terms
We may update these Terms from time to time and will post the updated version and its effective date on the Website; material changes will be notified by email or in-site notice. Continued use of the Services after the changes take effect means you accept the updated Terms.
18. Governing Law and Disputes
These Terms are governed by and construed under the laws of the State of Wyoming and applicable U.S. federal law, without regard to conflict-of-law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
The parties will first try to resolve any dispute arising out of or relating to these Terms or the Services informally by email for at least 30 days. If not resolved, the dispute will be subject to the exclusive jurisdiction of the state or federal courts located in the State of Wyoming, USA, and both parties consent to their personal jurisdiction.
TO THE EXTENT PERMITTED BY LAW, EACH PARTY WAIVES THE RIGHT TO A JURY TRIAL AND AGREES TO BRING CLAIMS ONLY IN ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, CONSOLIDATED OR REPRESENTATIVE ACTION.
19. Miscellaneous
• These Terms, together with the Refund Policy and the Privacy Policy, are the entire agreement between the parties regarding the Services.
• If any provision is held invalid or unenforceable, the remaining provisions remain in effect.
• Our failure or delay in exercising any right is not a waiver of that right.
• You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition or sale of assets.
• Notices we send to the email address registered on your account are deemed delivered when sent.
20. Contact Us
Company: KKCLOUD L.L.C (Wyoming, USA), operator of the V6VPS brand
Address: 1607 Capitol Avenue, Cheyenne, WY 82001, USA
Phone: +1 213 655 2255
Email: [email protected]
You may also open a support ticket in the client area.
If there is any inconsistency between the Chinese and English versions, the English version prevails.