退款政策
生效日期：2026-10-28
本退款政策适用于 V6VPS 官方网站（v6vps.com，以下简称“本网站”）及其提供的全部产品和服务。本网站及 V6VPS 品牌由 KKCLOUD L.L.C（一家依据美国怀俄明州法律成立的有限责任公司，以下简称“本公司”或“我们”）运营。
本政策说明哪些情况可以退款以及如何申请。本政策是《服务条款》的组成部分。
1. 云服务器
• 云服务器（包括新购、续费、升级和附加项订单）开通后一律不予退款。请在购买前确认配置、网络（IPv6-only，IPv4 仅经 NAT64 共享出站）和用途是否满足您的需要。
• 订单在开通前取消的，可申请原路退款，退还账单金额；付款时已支付的支付通道服务费不予退还。
• 如开通后 72 小时内因我们的原因无法正常使用，且我们未能在合理时间内修复，您可以申请退还账单金额（支付通道服务费不予退还）。
2. 第三方产品
SSL 证书、域名（注册、续费、转入）等由第三方提供、本站代为销售的产品，一经下单不予退款，包括尚未使用、因您未完成域名或企业验证而无法签发等情况。本政策的退款规则只适用于本站自营的云服务器。
3. 续费与取消
我们不会自动扣款，续费需要您自行支付续费账单。您可以随时在用户中心申请取消服务，取消后不会再生成续费账单。已付款的续费周期按本政策第 1 条处理。
4. 服务故障
如因我们的原因导致服务长时间不可用，您可以通过工单申请按影响时长折算的补偿，补偿以账户余额或延长服务期的方式发放。
5. 账户余额
账户余额（包括充值金额、赠送金额、代金券、推介奖励）不予退回或提现，只能用于在本网站消费。
6. 不予退款的情形
• 因违反《服务条款》第 7 条服务使用规则（如开放代理、发送垃圾邮件、发起攻击、存放违法内容）而被暂停或终止的服务；
• 使用代金券、赠送金额或促销活动抵扣的部分；
• 因您自身原因（如误操作、配置错误、未备份数据）造成的问题。
7. 如何申请
支付宝付款的账单：退款只能通过用户中心「账单 → 申请原路退款」页面在线提交（直达链接）。页面会列出符合条件的账单和可退金额，不符合条件的账单不会显示。
USDT 付款的账单：请在用户中心提交「财务」部门工单申请，注明账单号。
除上述途径外，通过邮件或其他任何渠道提出的退款申请均不予受理。
我们会在 3 个工作日内审核，结果显示在该页面。审核通过后相关服务会被取消。
8. 退款方式与时间
只支持支付宝原路退回：仅经支付宝（Stripe 收银台）直接付款的账单可以退款，审核通过后退回付款时使用的支付宝账户。
USDT 付款只能退回到您的账户余额：符合退款条件的 USDT 账单，审核通过后按账单金额（美元）退回到您在本站的账户余额，可用于购买和续费，不退回钱包地址，也不可提现；链上转账手续费不予退还。
以账户余额支付的部分不予退款。
退款金额 = 账单金额，即您实际支付的金额扣除支付通道服务费后的剩余部分。支付通道服务费在任何情况下均不予退还——该费用由第三方支付通道收取，付款后即无法收回。
我们会在审核通过后 5 个工作日内发起退款，实际到账时间取决于支付宝，一般为 5–10 个工作日。
9. 拒付（Chargeback）
如对扣款有疑问，请先联系我们，我们会尽快处理。未经沟通直接向银行发起拒付的，在调查期间我们可能暂停相关服务和账户。
10. 您的法定权利
本政策不限制您依据适用的消费者保护法律享有的任何权利。
11. 联系我们
公司名称：KKCLOUD L.L.C（美国怀俄明州），运营 V6VPS 品牌
地址：1607 Capitol Avenue, Cheyenne, WY 82001, USA
电话：+1 213 655 2255
您也可以登录用户中心提交工单。
如中文版本与英文版本存在差异，以英文版本为准。
Refund Policy
Effective date: 2026-10-28
This Refund Policy applies to the V6VPS website (v6vps.com, the "Website") and all products and services provided through it. The Website and the V6VPS brand are operated by KKCLOUD L.L.C, a Wyoming limited liability company ("we", "us" or "our").
This policy explains when refunds are available and how to request one. It forms part of our Terms of Service.
1. Cloud Servers
• Cloud servers (including new purchases, renewals, upgrades and add-on orders) are non-refundable once provisioned. Please make sure the configuration, network (IPv6-only; IPv4 is available outbound only via shared NAT64) and intended use meet your needs before purchasing.
• Orders cancelled before provisioning are eligible for a refund of the invoice amount to the original payment method; the payment channel service fee paid at checkout is not refunded.
• If, within 72 hours of provisioning, the service cannot be used properly due to our fault and we cannot fix it within a reasonable time, you may request a refund of the invoice amount (the payment channel service fee is not refunded).
2. Third-Party Products
Products provided by third parties that we resell, such as SSL certificates and domain names (registration, renewal and transfer), are non-refundable once ordered, including when they are unused or cannot be issued because you did not complete domain or organization validation. The refund rules in this policy apply only to our own cloud servers.
3. Renewal and Cancellation
We never charge you automatically; you renew by paying the renewal invoice yourself. You can request cancellation of a service at any time in the client area, after which no further renewal invoices will be issued. Renewal periods already paid are handled under Section 1 of this policy.
4. Service Outages
If a service is unavailable for an extended period due to our fault, you may request compensation in proportion to the affected time by opening a ticket. Compensation is issued as account credit or an extension of the service term.
5. Account Balance
Account balance (including funds you added, bonus credit, vouchers and referral rewards) cannot be refunded or withdrawn and may only be used for purchases on the Website.
6. Non-Refundable Cases
• services suspended or terminated for violating Section 7 (Acceptable Use) of our Terms of Service (for example open proxies, spam, attacks or illegal content);
• amounts paid with vouchers, bonus credit or promotional discounts;
• problems caused by you, such as operational mistakes, misconfiguration or failure to back up data.
7. How to Request a Refund
Invoices paid with Alipay: refunds can only be requested online on the Billing → Refund Request page of the client area (direct link). The page lists your eligible invoices and the refundable amount; ineligible invoices are not shown.
Invoices paid with USDT: open a ticket to the Billing department in the client area and include the invoice number.
Refund requests sent by email or any other channel are not accepted.
We review requests within 3 business days and show the result on that page. Approved refunds cancel the related service.
8. Refund Method and Timing
Refunds are made to the original Alipay account only: only invoices paid directly with Alipay (via Stripe Checkout) can be refunded.
USDT payments are refunded to your account credit only: approved refunds for eligible USDT invoices are added to your account balance on this site (in USD, by invoice amount) for purchases and renewals. They are not sent back to any wallet address and cannot be withdrawn; on-chain network fees are not refunded.
Amounts paid from account balance are non-refundable.
The refund amount is the invoice amount, i.e. what you paid minus the payment channel service fee. The payment channel service fee is not refunded under any circumstances — it is charged by a third-party payment processor and cannot be recovered once a payment is made.
We initiate approved refunds within 5 business days; the time to receive funds depends on Alipay (typically 5–10 business days).
9. Chargebacks
If you have questions about a charge, please contact us first and we will resolve it promptly. If you file a chargeback without contacting us, we may suspend the related services and account while the dispute is investigated.
10. Your Statutory Rights
This policy does not limit any rights you have under applicable consumer protection laws.
11. Contact Us
Company: KKCLOUD L.L.C (Wyoming, USA), operator of the V6VPS brand
Address: 1607 Capitol Avenue, Cheyenne, WY 82001, USA
Phone: +1 213 655 2255
Email: [email protected]
You may also open a support ticket in the client area.
If there is any inconsistency between the Chinese and English versions, the English version prevails.